Documentation is an often overlooked part of projects. Unfortunately, it is also the part that determines how well a project ages.
It is advantageous to enlist external personal to write documentation, as it greatly diminishes the “insider bias”, where documenters unvoluntarily omit crucial information from the documentation, as it is obvious to them.
And what is obvious to the original team, be it because of their culture, experience, choice of technological stack, or any other factor; will not necessarily be to the next team, or to your customers.
Therefore, it is a best practice to have new eyes, new brains, look at the project, and determine the potential pain points for newcomers. But it can, in practice, very easily be a daunting task, as, in the absence of an existing documentation, many of the necessary knowledge is implied, insider only, and regularly requires partial or complete audits, and sometimes even reverse-engineering.
These requirements can be quick to discourage any employee or external personal in charge of writing the documentation, no matter how motivated. And we find that this is an area where our determination and perfectionism makes all the difference.
We offer documentation and audit services for your software (and hardware) projects, with an unrelenting, determineted approach. If you think we can help you with such a task, do no hesitate to contact us!